Gamble Responsibly

Company Commitment

Complete Technologies N.V., operating the luckyhills1.ca platform, is committed to maintaining responsible gaming practices as a fundamental component of its corporate policy. It is recognized by the company that gambling, when conducted without appropriate oversight, may lead to adverse personal, financial, and social consequences for certain individuals. Accordingly, a comprehensive framework has been established to promote safe gaming behavior, ensure the protection of vulnerable persons, and facilitate access to support mechanisms where required. All users are encouraged to engage with available tools and resources in order to maintain control over their gaming activity. The principles set forth herein are applied consistently and without exception across all services provided through the luckyhills1.ca platform.

Problem Signs

The following behavioral indicators have been identified as potential signs of problematic gambling. Affected individuals, or those acquainted with such individuals, are advised to review these criteria carefully:

Persistent preoccupation with gambling activities, including continuous planning of future wagers or recollection of previous gambling sessions, to the detriment of daily responsibilities;
Repeated unsuccessful attempts to reduce, control, or cease gambling behavior, accompanied by feelings of restlessness or irritability when such attempts are made;
Utilization of gambling as a primary mechanism for managing emotional distress, including feelings of anxiety, depression, helplessness, or guilt;
Engagement in dishonest conduct, such as concealing the extent of gambling involvement from family members, colleagues, or financial institutions;
Continued gambling activity despite the occurrence of significant negative financial consequences, including the accumulation of debt or the inability to meet essential financial obligations;
Reliance upon third parties for financial assistance as a direct result of losses sustained through gambling activity.

Self-Exclusion

Self-exclusion protocols are maintained by Complete Technologies N.V. as a voluntary measure available to all registered account holders. Any individual who determines that a period of enforced abstention from gambling activity is necessary may formally request account suspension or permanent closure by contacting the customer support department. Upon receipt of a duly submitted self-exclusion request, the relevant account shall be restricted or terminated within the timeframe specified at the point of application. During any applicable self-exclusion period, access to account services shall be denied and promotional communications shall be suspended. Requests for the reinstatement of suspended accounts shall be subject to a mandatory review period prior to approval. It is the responsibility of the account holder to refrain from circumventing self-exclusion measures through the creation of alternative accounts. Any such circumvention shall be considered a violation of the applicable terms and conditions.

Setting Limits

A range of financial and temporal limitation mechanisms is made available to all registered users of the luckyhills1.ca platform. These tools are designed to assist individuals in maintaining defined boundaries with respect to their gambling activity. The following limitation types may be configured within the account management interface:

Deposit Limits: Maximum deposit amounts may be specified on a daily, weekly, or monthly basis. Once a deposit limit has been applied, it shall take effect immediately and may not be increased until the applicable cooling-off period has elapsed;
Loss Limits: Thresholds governing the maximum permissible monetary loss within a defined period may be established by the account holder at any time;
Session Time Limits: Restrictions on the duration of individual gaming sessions may be configured to prevent extended periods of continuous play;
Wagering Limits: Caps on the total value of wagers placed within specified time intervals may be applied through the account settings;
Cooling-Off Periods: Temporary account restrictions of a defined duration may be activated upon request, during which gambling activity shall be suspended.

All limit adjustments are processed in accordance with applicable regulatory requirements. Requests to decrease existing limits shall be implemented without delay, whereas requests to increase limits shall be subject to a mandatory waiting period as prescribed by governing policy.

Help & Assistance

Professional assistance is available to all individuals who experience difficulty in managing their gambling behavior. It is strongly recommended that affected persons seek guidance from qualified counseling services, mental health professionals, or dedicated problem gambling support organizations operating within their jurisdiction. These services are typically provided on a confidential basis and may be accessed without cost in many regions. Individuals are encouraged to consult with their primary healthcare provider for referrals to appropriate support services, or to contact nationally recognized organizations that specialize in the assessment and treatment of gambling-related harm. Family members and associates of affected individuals are similarly encouraged to seek guidance from available support services, as the consequences of problematic gambling may extend beyond the individual directly involved.

Reach Out

All inquiries pertaining to responsible gaming practices, account limitation requests, or self-exclusion procedures may be directed to the designated responsible gaming contact. Correspondence shall be acknowledged and addressed in a timely manner by the applicable department. Responsible gaming inquiries: [email protected]